Exchange and Return Policy
Cooked food is perishable and cannot be returned or exchanged once delivered, except where a verified order issue requires correction.
No general returns
We do not accept returns for taste preference, change of mind, delayed consumption, incorrect address entered by the customer, or food that has been opened and stored after delivery.
For hygiene and safety reasons, delivered food cannot be resold or reused.
Eligible corrections
If an item is missing, materially incorrect, damaged in transit, or unsafe on arrival, customers should contact support promptly with the order number and photos.
Depending on verification and kitchen availability, we may offer a replacement, store credit, partial refund, or full refund.
Reporting window
Issues should be reported within 2 hours of delivery so the team can verify the package condition, rider handover, and kitchen dispatch record.
Late reports may be difficult to validate because food quality changes with time, temperature, and storage conditions.