Privacy Policy
This policy explains how we handle customer information collected while browsing, signing in, placing orders, making payments, or contacting support.
Information we collect
We collect account details, name, phone number, email address, delivery address, order history, payment status, support messages, and basic device or browser data needed to run the website securely.
Payment card, UPI, wallet, or net banking details are collected and processed by Razorpay. We do not store full card numbers, CVV, UPI PINs, or banking passwords.
How we use information
We use customer data to create accounts, prepare orders, coordinate delivery, send order updates, resolve support requests, prevent fraud, and meet tax or legal requirements.
We may use aggregated order trends to improve menu planning, kitchen capacity, and delivery coverage.
Sharing and retention
We share only necessary order and contact details with delivery partners, payment processors, hosting providers, analytics tools, or authorities when legally required.
Order and invoice records are retained as required for accounting, tax, dispute resolution, and operational audit purposes.
Customer rights
Customers may contact us to request correction, access, or deletion of eligible personal information. Some records may be retained where required by law or legitimate business need.
For privacy requests, write to hello@wadhwani.kitchen with your registered phone number or email address.