Refund Policy
Refunds are reviewed order by order because food is freshly prepared and perishable. Eligible refunds are processed to the original payment method.
Cancelled orders
If an order is cancelled before preparation begins, the paid amount is eligible for a full refund.
If preparation has started or the order has been dispatched, cancellation may not be refundable because the food has already been cooked for that customer.
Failed payments
If payment fails but money is debited, customers should share the order number, payment reference, amount, and transaction time.
Such debits are usually reversed automatically by the bank or payment provider. If we receive the money, we will refund it after reconciliation.
Duplicate payments
If the same order is paid more than once, the duplicate amount is eligible for refund after verification against Razorpay and bank records.
Only one successful payment will be retained for a single fulfilled order.
Refund timelines
Approved refunds are initiated within 3 to 5 business days from approval or payment reconciliation.
After initiation, banks, cards, UPI apps, and wallets may take an additional 5 to 7 business days to show the credit in the customer's account.